Client Success & Growth Strategist – Dishio

About Dineline

Dineline is a pioneering digital marketing agency specializing in helping brick-and-mortar restaurants elevate their presence and profitability. We’ve partnered with a wide range of restaurants, from local gems to industry giants like IHOP and Subway, delivering custom-tailored marketing strategies and leveraging our proprietary tech and software to drive measurable results.

About Dishio

Dishio is an AI-powered platform designed to help restaurants, chains, franchises, and hospitality brands drive growth by turning customer data into actionable revenue opportunities. We automate marketing, customer engagement, and insights, enabling businesses to attract new customers, boost repeat visits, and scale effortlessly through smart menus, growth campaigns, loyalty programs, and data-backed decision-making.

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Position Overview

We are looking for an experienced Client Success & Growth Strategist who can drive customer onboarding, optimize product usage, and identify business development opportunities. This role combines customer support with digital marketing expertise, leveraging Dishio’s tools to educate customers and foster long-term business growth. You’ll also play a key role in creating training materials and leading educational sessions, empowering restaurant owners to get the most out of our platform.

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Key Responsibilities

Onboarding & Customer Support

• Lead customers through a seamless onboarding process to ensure smooth adoption and setup of Dishio.

• Provide white-glove support to customers, resolving issues and answering product-related inquiries.

Strategic Recommendations

• Offer actionable insights on improving digital marketing strategies, including SEO, paid ads (Meta, Google), and Dishio platform optimizations.

• Identify upsell opportunities for Dineline’s ad agency services as clients begin to see value in their Dishio experience.

Customer Education & Training

• Develop training materials and conduct educational sessions to help customers leverage Dishio’s full potential.

• Guide restaurant owners on best practices for increasing online visibility and improving operational efficiencies.

Cross-Functional Collaboration

• Collaborate with internal teams (sales, product, marketing) to align client goals with our overall service offerings.

• Ensure that customers are aware of all available features and capabilities within Dishio to improve their experience.

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Required Skills & Qualifications

• 3+ years in customer success, digital marketing, or SaaS support.

• Experience with paid ads (Meta, Google) and SEO.

• Strong communication skills with the ability to train and educate customers.

• Experience creating training materials and leading customer education sessions.

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Competencies

• Customer Success Expertise: Deep understanding of customer engagement strategies and support best practices.

• Communication & Relationship Management: Ability to build strong, long-lasting relationships with customers.

• Analytical Skills: Ability to interpret customer data and identify opportunities for improvement.

• Tech Proficiency: Comfortable troubleshooting issues and explaining software solutions to non-technical users.

• Problem-Solving Ability: Proactively identifies challenges and provides solutions for customer retention.

• Strategic Thinking: Ability to identify upsell opportunities and position Dineline’s services as valuable next steps.

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Compensation Package & Schedule

Time Commitment

• Full-time, 40+ hours per week.

• Work during Pacific Standard Time hours.

• Expected availability from 8 AM – 5 PM EST for Slack communication.

• Remote position with flexible work-from-anywhere benefits.

Compensation

• Base Salary: $-$110,000 per year.

• Health Insurance: Medical, Dental & Vision.

• PTO: Unlimited.

• Retirement Plan: 401K.