Customer Success Manager

About the Role:

Join Dineline, a leading digital marketing agency for brick and mortar restaurants. We pride ourselves on our unique approach, combining custom-tailored marketing strategies with proprietary tech and software to deliver outstanding results for our clients. With a track record of working with a vast number of restaurants, from local eateries to big names like IHOP and Subway, we’re looking for a Client Success Manager to help us continue our mission of providing restaurant owners with the tools they need to thrive in the digital age.

What You’ll Be Doing:

• Management of Account Managers & Overall Delivery of Service: Oversee the performance and development of Account Managers, ensuring high-quality service delivery and client satisfaction.
• Account Assignments: Collaborate with the COO and fellow CSMs to match clients with Account Managers based on various factors.
• Ensure Speed and Quality of Service: Address client concerns promptly and ensure the team delivers on promises.
• Daily Execution of Team & Administrative Tasks: Lead daily meetings, provide training, review client status updates, and more.

This is For You If:

• You’re a people person with strong communication skills.
• You value integrity and honesty in all interactions.
• You’re a natural leader who inspires and motivates others.
• You’re driven, with a desire to constantly improve.
• You have a keen attention to detail and high standards for yourself and your team.

Outcomes & Responsibilities:

• Retention: Achieve team retention goals and ensure client satisfaction.
• Testimonials: Ensure each Account Manager obtains client testimonials regularly.
• Sales Commission: Earn commission from any startup fee and the first monthly management fee generated by your team of Account Managers.

Qualifications:

• Proven experience in a similar role, preferably in the digital marketing or restaurant industry.
• Strong people skills and the ability to manage and train a team effectively.
• Demonstrated ability to handle client concerns and escalations.
• Familiarity with Project Management systems and tools.

Compensation & Benefits:

• Base Pay: Competitive salary based on experience.
• Retention Bonus: Eligibility for a monthly bonus based on team retention performance.
• Sales Commission: Earn commission on all client upsells from your team.
• Remote Work: Enjoy the flexibility of working from anywhere.

PTO: Request off anytime with advanced notice.

About Dineline:

Founded in 2015, Dineline has established itself as a market leader in the digital marketing space for restaurants. Our mission is to provide restaurant owners with easy-to-use marketing solutions that allow them to scale their businesses predictably. With a team of high-performers and a culture of growth and fun, Dineline is the perfect place for those looking to make a real impact.

 

Interested candidates are encouraged to apply. We appreciate your interest in Dineline and look forward to speaking with you soon!